We're here for you. Our highly trained Customer Advocates can answer your benefits or claims questions, help you find a provider and more. Whatever your question or concern may be, our Customer Advocates will work with you to resolve it as quickly as possible—in most cases, before you hang up the phone.
(7 AM to 7 PM weekdays); TTY: 711
Stop By to Say Hi!
7005 Salem Park Drive, Ste. 100
Lubbock, TX 79424
Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.
Our Customer Service Representatives speak both English and Spanish. If you would be more comfortable in another language, we can connect you with an interpreter.
Nurse Advice Line
Nurses are available to members 24/7. Our nurses can give you information about how to take care of yourself at home or help you decide if an appointment, urgent care visit or emergency room visit is best. To talk to a nurse, call the number on the back of your member ID card.
Important Notice: This notice is to advise you that as a member of the Health Plan, information created, maintained, or received about you may be subject to electronic disclosure, and in keeping with appropriate authorizations from you or your legal representative or as otherwise required by law. As always, our organization remains committed to ensuring the privacy and security of your protected health information.
The information we use to help us better understand our visitors includes domain names but not email addresses. Email addresses are collected only when you initiate communication with us via email or provide us the information. In order to help us improve services and content, we may collect information on what pages are being accessed or visited. You provide any other information that we gather via surveys, forms and registrations.
Personal information that you provide is limited to the specific use for which you provided it. That means that your postal and email addresses and telephone numbers will only be used to contact you regarding a request you submitted online.
Your information will not be shared with any organization outside of our organization without your consent, except as required by law.
Health Plan Compliance Officer
1206 W. Campus Drive
Temple, TX 76502