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Member Resources

Access the services you need when you need them

MyBSWHealth Member Portal

Your one-stop shop for most information and questions. With our 24/7 member portal, you can enjoy access to your health plan within a secure environment that includes resources you can count on from Baylor Scott & White Health Plan.

Medicare Advantage, Marketplace and Employer Group members

Other members

More Resources

Looking for care in your area? Baylor Scott & White Health Plan's online search tool helps you locate doctors, hospitals, pharmacies and more.

Access details on your plan's prescription drug network:

Remember to carry your Baylor Scott & White Health Plan member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts and customer service phone numbers to call if you have questions.

You can also contact our Customer Service team and request your new card be mailed to you.

NOTE: Information shown on your ID card may vary based on your plan benefits.

Need care advice? Should you see a doctor? Get the info you need today! Members can talk to a nurse for answers 24/7.

Need to view documentation about your plan?

Health insurance can be confusing, so we've compiled some resources to help you understand your plan and ask the right questions about your coverage.

Healthcare On the Go

Members have access to board-certified doctors, pediatricians, licensed therapists and more using your smartphone, tablet or desktop computer.

MyBSWHealth Virtual Care

my bsw health mobile app

Receive care from the comfort of your home, or anywhere in Texas, 24/7. Simply log into or download the app.

Conduct an eVisit for common medical conditions and get care fast

  • Complete a short, online interview about your symptoms.
  • Receive a response from a Baylor Scott & White Health provider within one hour.
  • Select your preferred pharmacy to send prescriptions (if needed).

Schedule a same-day Video Visit with a provider, face to face

  • Schedule your appointment.
  • Talk with a Baylor Scott & White Health provider live about your symptoms.
  • Visits length varies, based on your needs. Often as quick as 10 - 15 minutes.
  • Provider will send prescription (if needed) to your preferred pharmacy.

Virtual Care Powered by MDLIVE

md live mobile app

Virtual care options, powered by MDLIVE, are available 24/7 (including holidays) for most Employer Group and all Marketplace members. Check your member guide for information on your group's benefits.

  • Access to board-certified doctors, pediatricians, licensed therapists and more
  • Secure and easy visits by phone or video
  • Prescriptions sent to your pharmacy when needed


Registration is easy and takes only a few minutes.

  • To register, visit MDLIVE or call 800.718.5082.
  • When you register, be sure to tell them you're a Baylor Scott & White Health Plan member and have your member ID card available.

NOTE: If you already have an account with MDLIVE through a different insurance plan, you will need to re-register as a Baylor Scott & White Health Plan member. Be sure to save your new username and password so you can log in to the correct account.


Once you have registered with your Baylor Scott & White Health Plan account, you can access MDLIVE:

Health and Wellness Programs

Treating yourself right isn't a trend. It's a good habit. And it's a habit anyone can pick up. Take advantage these programs to help you improve the areas of your life that need a boost.

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