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Contact Us

Have a question?

Check our frequently asked questions.

Medicare Advantage Members

BSW SeniorCare Advantage

*Closed major holidays. From April 1 to Sept. 30, hours change to 7 AM-8 PM CT weekdays.

Covenant Health Advantage

Marketplace Members

*If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.

Members With Coverage Through Work

If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.

*If you are a Covenant Health member with Baylor Scott & White Health Plan (BSWHP) coverage, visit

Medicaid Members


For more contact information, visit


For more contact information, visit

Our Customer Service Representatives speak both English and Spanish. If you speak another language, we can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.

Nurse Advice Line

Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline at 877.505.7947 (TTY: 711) to speak with a registered nurse.

We're here for you!

Provider FAQ

Customer Service (by Plan Type)

Individual & Family
(including employer-sponsored plans)

Fax: 800.626.3042

Medicare Advantage

BSW SeniorCare Advantage Plans

Covenant Health Advantage


FirstCare Health Plans STAR Medicaid or CHIP in West Texas:

RightCare from Scott and White Health Plan STAR Medicaid in Central Texas:

Pharmacy Help Desk (by Plan Type)

Medicare Advantage


BSWH Employee Plan

Emergency or out-of-plan referrals and preauthorizations

Call our Care Coordination Division and we'll help you make any special arrangements that are needed.


Find a Representative

Use this map to find your region and corresponding representative email address.

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Want to sell Baylor Scott & White Health Plan?

Give us a call and we can get started.
866.781.7008 (TTY: 711)

Agent & Broker Support

Are you currently selling Baylor Scott & White Health Plan?
Visit Your 24/7 Agent/Broker Portal
866.781.7008 (TTY: 711)
TTY: 800.735.2989

Agent Sales Support

Service Phone Email/Fax For Assistance With
Agent Licensing 866.781.7008 Press 1
  • Onboarding Assistance & Appointment Status
  • General Contracting Questions
  • Ready-to-Sell Requirements
  • License, E&O and Certification Updates
Application Status 866.781.7008 Press 2
  • Enrollment Verification
  • Application Status
  • AOR Validation
Material Requests 866.781.7008 Press 3
  • Product Information
Commission Assistance 866.781.7008 Press 4
  • Commission Questions
  • Statement Portal Access and Review
  • Agent of Record Change Requests
  • FMO Affiliation Changes
All Other Inquiries 866.781.7008 Press 5
  • General Support Assistance
  • Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
  • Agent/Broker Portal (Access Required)
  • Website Navigation

Better tools
make it easier

We all have different healthcare needs. Handle them your way with the MyBSWHealth app. Download the app today and take a hands-on approach to your healthcare.

Text BETTER to 88408
QR code - scan to download the my bsw health app
My health. My Way.
Schedule Appointments
Video visit with your doctor
Message your doctor
Get test results
Manage your family's health

Our Headquarters

Following CDC guidelines for COVID-19, at this time we do not have in-person customer service. Our Customer Service Representatives will be happy to help you by phone at the numbers above. You also have access to your 24/7 Self-Service portal.

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