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Information and resources

Baylor Scott & White Health Plan:
Here With You Through COVID-19

Baylor Scott & White Health Plan and Baylor Scott & White Health continue to monitor COVID-19 developments and work together to ensure members get the care and coverage they need when they need it most. You can expect claims processing, customer service by phone and member portal and other operations to remain as usual.

To protect our members and health plan employees, we are temporarily suspending in-person visits to our health plan offices. This does not apply to Baylor Scott & White Health medical facilities.

We hope to welcome you back to our offices very soon. We have more information on COVID-19 and how to keep your loved ones safe at

COVID-19 Vaccine Update

The U.S. Food and Drug Administration (FDA) issued Emergency Use Authorizations for COVID-19 vaccines by Pfizer, Moderna and Johnson & Johnson/Janssen. We want to answer a few of your questions about this exciting development in the fight against COVID-19.

How much does the COVID-19 vaccine cost?

The COVID-19 vaccine is available to health plan members at zero out-of-pocket cost.

Potential Schemes Related to COVID-19

Scammers are using telemarketing, text messages, door-to-door visits as well as social media to conduct their fraudulent activities. They offer COVID-19 tests, grants and prescription cards in exchange for personal information to benefit themselves and harm the public.

Ways to protect yourself from fraud, waste and abuse schemes:

  • Never share information — such as date of birth, Social Security number, Medicaid or Medicare numbers and healthcare, financial and personal identifiable information — with anyone you don't know. Sharing this type of information can lead to identity theft.
  • Review your Explanation of Benefits (EOB) or MyBSWHealth for suspicious activity or claims.
  • Ignore offers or advertisements for COVID-19 testing or treatments on social media.
  • Never post photos of your COVID-19 vaccination cards on social media.
  • Do not open links in text messages from people you don't know.
  • Do not trust any unexpected calls or visitors offering COVID-19 tests or supplies.
  • Do not pay anyone to speed up your vaccine eligibility.
  • Report suspected fraud to health the plan helpline: 888.484.6977.

Benefit Updates: COVID-19 Testing and Treatment

For Commercial Group and Individual members

Effective July 1, 2021, and until further notice:

  • Baylor Scott & White Health Plan continues to waive all member cost-sharing for COVID-19 testing and vaccinations.
  • Member cost-sharing is no longer waived for outpatient office visits and inpatient hospital stays.
  • Refer to your plan documents for:
    • Telehealth services coverage
    • Copayment information
    • Other plan details

This applies to fully insured Commercial Group and Individual policies. Members of self-insured groups should contact their Human Resources Department regarding coverage.

For Medicare Advantage members

Effective June 1, 2022, and until further notice, members will be responsible for cost-sharing for COVID-19 treatment, according to their benefit plan.

Physician-ordered COVID-19 testing and vaccinations continue to be covered at no cost-share to members.

For over-the-counter at-home COVID-19 test information, visit

What To Do If You're Sick

The COVID-19 virus and its variants are still circulating in the community. Even those who are fully vaccinated should remain watchful of their health.

If you feel sick with fever, cough or difficulty breathing and have traveled to high-risk locations or were in close contact with someone with COVID-19 in the 14 days before you began to feel sick, seek medical care.

Option 1: Stay home and visit a doctor virtually

Baylor Scott & White Health Plan offers a free and convenient COVID-19 screening questionnaire through MyBSWHealth. You can access the screening questionnaire in MyBSWHealth on the web or in the mobile app.

To install the app on your mobile device, visit or text "BETTER" to 88408 to have it sent to your phone. If your screening indicates you may have COVID-19, you may be directed to an eVisit. More information about eVisits, including how to link your visit to your Baylor Scott & White Health Plan account, is included below.

Option 2: Find a doctor, clinic or hospital near you

When you schedule your visit, share your concerns about your COVID-19 symptoms or exposure. Staff from your doctor's office, clinic or hospital will have instructions for your visit.

Option 3: Medical emergency

If you are experiencing a medical emergency, call 911. Notify the operator if you have COVID-19 or need to be seen for COVID-19 symptoms. If available, put on a face mask before the ambulance arrives.

How To Schedule a Virtual Visit (eVisit)

Virtual visits — also called eVisits — are available 24/7 through or in the mobile app. To install the app on your mobile device, simply visit or text "BETTER" to 88408 to have it sent to your phone.

Here's how it works:

  • Complete an online interview about your symptoms; it takes only 5 to 10 minutes
  • Receive a response from a Baylor Scott & White Health Plan provider, typically within one hour
  • Prescriptions (if needed) will be sent immediately to your preferred pharmacy

Be sure to link your Baylor Scott & White Health Plan account to your MyBSWHealth account, so your visit will be properly processed according to your insurance plan.

Link your account in the MyBSWHealth app:

  • Tap the gear icon (top right corner of app welcome screen)
  • Tap "Manage Linked Accounts"
  • Tap "Link Account" under BAYLOR SCOTT & WHITE HEALTH PLAN
  • Enter member information

Link your account at

We're here to help

Baylor Scott & White Health Plan is dedicated to providing ongoing access to quality healthcare services for members impacted by public health emergencies. We will follow federal and state guidance while working with hospitals, drug stores and other providers to ensure our members get the care and medications they need.

Helpful tips and phone numbers

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