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24/7 Self-Service Portal

I am...

Please choose from the options below to access your Member Portal or view the User Guide for instructions:

  • If you are a FirstCare Health Plans STAR Medicaid or CHIP member in West Texas, visit FirstCare.com.
  • If you are a RightCare from Scott and White Health Plan STAR Medicaid member in Central Texas, visit rightcare.swhp.org.

Choose your patient's coverage type from the options below to access the correct Provider Portal or view the User Guide for instructions:

  • If you are a FirstCare Health Plans STAR Medicaid or CHIP provider in West Texas, visit FirstCare.com.
  • If you are a RightCare from Scott and White Health Plan STAR Medicaid provider in Central Texas, visit rightcare.swhp.org.
  • If you are an agent or broker with FirstCare Health Plans (FirstCare) business (Commissions through first quarter 2022), visit FirstCare.com.

 

Chat

chat iconDid you know that you can chat with a Customer Service Agent?

Access an automated menu to view recent claims, plan benefits and plan details. Or connect to a live Customer Service Agent to help answer any additional questions.

Log into your Member Portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.

Member Portal

navigate to the Insurance & Bill Pay tab on the left side menu, select Baylor Scott & White Health Plan/Insurance Company

Portal Features

Here's a quick look at the various features provided:

  • Provider and Pharmacy Finder
  • ID Cards
  • Copays and Coinsurance
  • Deductible and Out-of-Pocket
  • Claims
  • Authorizations
  • Additional Documents and Resources
  • Enrollment Tools
  • Invoices
  • Commissions
  • Group Reports
  • Document Search
  • Message Center
  • Detailed Account Search and Information
  • Document Search
  • Authorization Request and Search
  • Reporting Features
  • Message Center
  • Claims Search
  • ID Card Features
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